REFUND AND EXCHANGE POLICY AND INSTRUCTIONS
Please choose carefully as we can not refund if you change your mind after receiving the product:
1] The returned items must not be used.
2] Refunds will only be made on faulty items or wrongly described.
3] If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions above. You are responsible for any costs associated with returning the item to us.
Note: Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.
FAULTY ITEMS RETURNS
If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.